Support


WELCOME TO OUR SUPPORT PAGE

We will make sure all your questions are answered and that you have a wonderful experience with our products.

Dino Mundi

App Questions? contact us hi@immplay.com or through our chat

Product Manuals:  

TTDI 21 -T-Rex Track

TTDI 20- Triceratops Track Set

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Snow & Stella

FAQ:

These were the only "problems" reported so far:

1- No Sound in the App?

Solution: Click the mute button on screen 

 

2- Snow Bear is not connecting to APP or Snow TV or paw doesn't turn blue

Solution: To connect with the App and Snow TV ,  Snow paw's light must be blue. 

You can change color by pressing the paw.

If Paw is not turning blue, please check if the "ON/OFF/TryMe" switch in the battery compartment is turned ON. App and TV only work if the switch is on ON position.      If on Try Me it will only answer voice commands and will not turn Blue.

Product Manuals:

Snow Plush Bear 

 

 

For additional support contact us hi@immplay.com


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