WELCOME TO OUR SUPPORT PAGE
We will make sure all your questions are answered and that you have a wonderful experience with our products.
App Questions? contact us firstname.lastname@example.org or through our chat
Snow & Stella
These were the only "problems" reported so far:
1- No Sound in the App?
Solution: Click the mute button on screen
2- Snow Bear is not connecting to APP or Snow TV or paw doesn't turn blue
Solution: To connect with the App and Snow TV , Snow paw's light must be blue.
You can change color by pressing the paw.
If Paw is not turning blue, please check if the "ON/OFF/TryMe" switch in the battery compartment is turned ON. App and TV only work if the switch is on ON position. If on Try Me it will only answer voice commands and will not turn Blue.
For additional support contact us email@example.com